Refund policy

Our team of artisans invest great efforts and love in the making of each Masyal product hence, we strongly discourage our customers from buying any item where there is doubt.

You can always email us at [email protected] if you’re unsure about the size or design.

Return Policy,

(We accept returns with paid postage)

·       Returns are accepted within 7 days of receiving the shipment.

·       Customers are responsible for sending the parcel back to the original sender in America, with return shipping costs covered by the customer.

·       Original shipping charges are non-refundable.

·       To initiate a return, please contact us via email.

·       We're here to help! Our team is committed to providing you with the best possible solution and support throughout the process.

CANCELLATION POLICY

We do not allow for the cancellation of orders placed. We request you to shop with indulgence and patience so that the item you purchase is something you love.

But still in odd cases, if you wish to cancel your order, you must contact us within 24 hours of placing the order. Please email us on [email protected].

Our cancellation window closes after 24 hours. For more information on our store policies, please click here.

EXCHANGE POLICY

In cases where there are sizing issues, we will only be able to offer you an exchange for a different size or style. In case the size is not available, you can choose other styles from the store.

We do not accept the exchange of a product for reasons like:

a. Not like the Color
b. Not eligible for Size Exchange
c. Not like the Design/Material
d. Or simply a change of mind
e. Items bought on sale/discount cannot be exchanged
f. Products that are Customized, as per the instructions of the customer will not be eligible for exchange.

If a piece is exchanged once, it cannot be exchanged the second time.

If your purchase meets our exchange criteria stated above, please email us at [email protected] within 24 hours of delivery with the following information:

Order number
Delivery address
Specify the reason for exchange and in case of a defective or incorrect product, please send us an image of the item as soon as the packaging has been opened. 

We unfortunately will not be able to entertain emails or images sent over after 24 hours of delivery. Our policy lasts 24 hours of delivery. If 24 hours have gone by since the product has been delivered, we won’t be able to offer you an exchange. We'd request you ensure that the product is sent back to us in its original condition and packaging with its original documents including tags, order invoice etc. 

If there is a genuine defect in the product, we're happy to exchange your product for a replacement, the same product, or a different product of the same value within 7 working days after we receive the product at our warehouse, following an inspection quality check. 

After confirmation you will receive your amount within 10 working days in your bank account. All exchange courier charges; to our warehouse; of both sides are to be borne by the customer for domestic and international orders both.